Careers at Gravit8

Job Classification: Full-Time

Location: Cape Town, South Africa

Gravit8 is a niche IT Support company in Operation for over 10 years
focusing on Security, Connectivity, Hardware, Office Productivity Solutions, IT
Support, and Backup and Recovery.

Job Overview

The Support Engineer is to provide Gravit8 clients support, maintenance and solutions to all
applications and technical matters on server, workstation and mobile device
environments and across all operating systems within their organisation. This
is to ensure clients are able to access all IT resources they need and ensure their
network is operating optimally. Mentor the Technicians and assist where need be

Roles and Responsibilities

· Installing and configuring computer hardware operating systems and applications

· Monitoring and maintaining computer systems and networks

· Communicating with staff or clients through a series of actions, either face to face or over the telephone to help set systems or resolve issues

· Troubleshooting systems and network problems

· Replacing hardware as required

· Providing support, including procedural documentation and relevant reports to engineers

· Following diagrams and written instructions to repair a fault or set up a system

· Supporting the roll-out of new applications and updates

· Setting up new users’ accounts and profiles and dealing with password issues

· Responding within Service Level Agreement (SLA) to call-outs

· Working continuously on a task until completion (or referral to third parties, if appropriate)

· Prioritising and managing many open tickets at one time

· Rapidly establishing a good working relationship with customers and other professionals

· Capturing client network details

· Participates in afterhours call rotation

· Improve skills through ongoing learning and studies

Personality Traits

· Proactivity and Assertiveness

· Strong troubleshooting capability

· Friendly attitude

· Helpful team player

· Diligent and Organised

· Time Management Skills

· Good Telephonic Manner

Competency and Minimum Requirements:

· Two years’ plus experience in IT engineer or technician role

· Driver’s License

· MCSE certification or N+ certification

· Working knowledge in Windows servers and workstations, exchange administration, networking and internet technologies

- Experience with mobile device hardware and software