Support
At Gravit8, our IT support offerings are specifically designed to scale — whether you’re running a small office with just a few workstations or managing a large, complex, multi-tenanted environment. Moreover, we align your IT service expectations with custom-designed Service Level Agreements (SLAs), which form a core part of our proactive customer support approach.
Managed Support
To keep things simple, we offer four levels of managed support – Essentials, Standard, Premium, and Enterprise.
Our Managed Support enables us to provide our suite of services such as personalised remote and on-site support, as well as hardware consulting, installation and repairs in a relevant and customer-centric manner
Essentials
- Unlimited Remote Support
- Onsite Support billed at an hourly rate
- Proactive Hardware Monitoring
- Month to Month Billing
- Access to Afterhours Support (at a cost)
Premium
- Unlimited Remote Support
- Unlimited Onsite Support
- Proactive Hardware Monitoring
- Month to Month Billing
- Remote Afterhours Support Included
- Onsite Afterhours Support at a cost
- Preferred Onsite Engineer
- Dedicated Account Manager
- Monthly vCIO Meeting
Standard
- Unlimited Remote Support
- Unlimited Onsite Support
- Proactive Hardware Monitoring
- Month to Month Billing
- Access to Afterhours Support (at a cost)
- Preferred Onsite Engineer
- Dedicated Account Manager
Enterprise
- Unlimited Onsite Support
- Unlimited Remote Support
- Proactive Hardware Monitoring
- Access to Afterhours Support (at a cost)
- Preferred Onsite Engineer
- Dedicated Account Manager
- Engineer based onsite
- Contract Based
Other Support
In addition to our core Managed Support services, Gravit8 also offers specialised options such as Augmented Support, DevOps Outsourcing, and access to a virtual Chief Information Officer (vCIO). Since these are more complex offerings, we recommend arranging a free consultation to assess your environment and better understand your business needs.
vCIO (Virtual Chief Info. Officer)
With over 20 years of experience across various industries, Gravit8 is well positioned to offer strategic insight into aligning IT with your company’s goals. By being part of your leadership discussions, we help ensure that your technology decisions support growth, efficiency, and long-term success.
This service is offered on a monthly basis, giving you consistent access to a virtual CIO without the overhead of a full-time hire.
Onsite Based Engineer(s)
Our Onsite Engineer service is typically recommended for high-availability environments or businesses with a large number of devices — including PCs, laptops, Macs, or servers. In these cases, a dedicated Gravit8 team member is based at your office, effectively becoming your in-house IT department and providing immediate, across-the-room support.
One of the biggest advantages of this approach is that you don’t need to worry about HR issues, skill gaps, or support interruptions due to illness or leave. By outsourcing this role, you not only gain a consistent onsite presence but also access to Gravit8’s full team — offering over 120 years of combined IT experience to support your onsite engineer when more complex issues arise.
Augmented Support
With Gravit8’s Augmented Support, we can deploy an engineer to temporarily fill in for your regular IT resource — whether they’re on leave or you simply need extra hands during a busy period.
DevOps Outsourcing
As the demand for DevOps expertise continues to grow, more businesses are recognising the gap between software development and operational teams. To address this, Gravit8 has successfully bridged this divide for several clients — and now offers DevOps Outsourcing as part of our support services.
Much like our Onsite Engineer model, a dedicated Gravit8 team member can be contracted to work onsite, ensuring seamless collaboration and continuity.
