Support

Our IT support offerings are designed in a manner that scales from small environments that involve a handful of workstations to large complex networks of devices that integrate large, complex, multi-tenanted IT environments. Aligning your IT Service expectations to our custom designed Service Level Agreements is a core component of the Gravit8 customer support approach.

Managed Support

To keep things simple, we only offer two levels of managed support – Bronze and Gold.

Our Managed Support enables us to provide our suite of services such as personalised remote and on-site support, as well as hardware consulting, installation and repairs in a relevant and customer-centric manner

  • Bronze
  • Unlimited Remote Support
  • Onsite Support billed at an hourly rate
  • Proactive Hardware Monitoring
  • GOLD

  • Unlimited Onsite Support
  • Unlimited Remote Support
  • Proactive Hardware Monitoring

Other Support

Besides our core Managed Support offerings, we do also offer more specialised support in the form of Onsite Based Engineers, Augmented Support, and DevOps Outsourcing. These are far more complex offerings, so a free consultation will need to be arranged to assess the environment and gauge your needs.

Onsite Based Engineer(s)

Typically only suggested at high availability sites, or if exceeding a certain number of PCs / Laptops / Macs / Servers, our Onsite Engineer(s) will become your inhouse “IT Department.” A Gravit8 staff member will be based in your office to provide across the room IT support.

The benefits of such a solution is that you need not concern yourself over HR problems, no IT support due to illness or vacation leave, or even the lack of skills. Outsourcing this need means you will always have someone onsite and probably more importantly is that you also have over 120 years of IT knowledge ready to support the onsite engineer if problems arise.

Gravit8 Support
Gravit8 Augmented Support

Augmented Support

With Gravit8 Augmented Support, we will send an engineer to stand in for your usual IT resource while he/she is on leave, or if there is an overflow of work that needs additional hands on deck.

DevOps Outsourcing

There is an increasing need for DevOps personal to fill the glaring gap between software developers and the operations teams. Gravit8 have successfully been able to fill these gaps, and now offer this as a support service.

Structured very similarly to our Onsite Engineer, a Gravit8 team member will be based onsite on a contractual basis.

DevOps Support

Any support-related queries that you need assistance with?