Our IT support offerings are designed in a manner that scales from small environments that involve a handful of workstations to large complex networks of devices that integrate large, complex, multi-tenanted IT environments.
Aligning your IT Service expectations to our custom designed Service Level Agreements is a core component of the Gravit8 customer support approach.
This enables us to provide our suite of services such as personalised remote and on-site support, as well as hardware consulting, installation and repairs in a relevant and customer-centric manner
Please note: Unless a Gravit8 MSP client, any remote work requested, and completed, will be billed in 15min increments. For the latest remote support pricing, please ask the remote engineer PRIOR to requesting support. By downloading the remote support agent, and requesting an engineer to login, you agree to be billed accordingly.
At Gravit8 our goal is not only to assist our customers with maintaining their infrastructure but also to build up their infrastructure with equipment that will bring benefits to their business.